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T-mobile can deny any requests at its own discretion. I recently won an auction on eBay for a one plus 8 while this purchase opened up a whole lot of family drama. They should be able to unlock your phone.
The rep did confirm that my phone was paid for in full at a t-mobile store and I didnt have outstanding balance but still refused to unlock because I wasnt a customer any longer it was about 8 hours after I cancelled my.
T-mobile may require proof of purchase or other documentation. If 40 days have passed since you bought your phone. The wireless number assigned to the device must be active for at least 60 days. If we dont approve your request its probably because your device isnt eligible to be unlocked.
